Terms of Business


All orders are accepted subject to these terms and conditions.


The Company: All goods are supplied by The Letter Box, 94A Alfriston Gardens, Sholing, Southampton, SO19 8FU. Tel. (023) 8043 1323.

E-mail: sales@cakedecs.co.uk. V.A.T. Reg. No. 189 5649 94.


Minimum Order Value: There is no minimum order value. However there is a minimum charge of £3.50 for postage and packing.


Discounts: Selected items are cheaper (normally 10% cheaper) when purchased in a pack quantity. If you wish to take advantage of this discount, where available, simply purchase a pack quantity instead of singles. You will not get the discount is you purchase the pack quantity number of items as singles.


Payment: All online payments are taken via PayPal. If you do not have a PayPal account, one can be opened for you FREE of charge. This only takes a couple of minutes and you are never charged anything extra to make payments from your PayPal account. Once you have registered your details, all future payments can be debited automatically from PayPal account which is linked to your bank account or credit card. If you do not wish to pay via PayPal you can make a note of the item numbers you wish to purchase and then telephone us on 023 8043 1323 between 10am and 5.30pm Monday to Saturday to make payment by credit or debit card.


Ordering: To order an item online, click on the ‘add to basket’ button. If you wish to order more than ‘one’ of an item simply amend the quantity box on the summary page.


Carriage Charges: Carriage will be charged on orders sent by post and will be added to the total. Carriage charges are subject to change at any time.


Assortments: Many of the items listed are available in a selection of various designs and/or colours. It is not always possible to list all of the variations separately. When an item is listed as “Assorted”, this item is not normally available in any specific variation and you will receive your purchase randomly selected from those available. The item you receive, although similar, may be different to the one(s) illustrated.


Dispatch: All goods are normally dispatched within 2 working days of receipt of order, usually next working day. Over 99% of items listed are available from stock. Any items temporarily out of stock will normally be sent when available. We reserve the right to send alternative goods if an item ordered is discontinued or will not be available for several weeks so long as any replacement item is of equal or greater value than the item ordered. If no suitable alternative is available, the amount will be credited to your PayPal account. Please notify us if you have not received your goods after 14 days from placing your order.


Returns: Any unsuitable items may be returned within fourteen days of receipt, in the condition in which they were received, for a full refund. We are unable to refund the costs of any return postage. However, items which have been personalised or specifically produced to the buyers instructions cannot be returned unless received in a damaged or faulty condition.


Damages: Please notify us of any damages or errors in a delivery within seven days of receipt of goods but do not return any faulty items until asked by us to do so.


Governing Law: All transactions are covered by the Laws of England and Wales.