All orders are accepted subject to these terms and conditions.
The
Company: All
goods are supplied by The Letter Box, 94 Alfriston Gardens, Sholing,
Southampton, SO19 8FU. Tel. (023) 8043 1323.
E-mail: sales@the-letter-box.co.uk. V.A.T. Reg.
No. 189 5649 94.
Minimum
Order Value:
There is no minimum order value. However there is a minimum charge of £2.00 for
postage and packing.
Discounts: Selected items are cheaper
(normally 10% cheaper) when purchased in a pack quantity. If you wish to take
advantage of this discount, where available, simply purchase a pack quantity
instead of singles. You will not get the discount is you purchase the pack
quantity number of items as singles.
Payment: All online payments are taken
via PayPal. If you do not have a PayPal account, one can be opened for you FREE
of charge. This only takes a couple of minutes and you are never charged
anything extra to make payments from your PayPal account. Once you have
registered your details, all future payments can be debited automatically from
PayPal account which is linked to your bank account or credit card. If you do
not wish to pay via PayPal you can make a note of the item numbers you wish to
purchase and then telephone us on 023 8043 1323 between 10am and 5.30pm
Monday to Saturday to make payment by credit or debit card.
Ordering:
To order an item
online, click on the ‘add to basket’ button. If you wish to order more than
‘one’ of an item simply amend the quantity box on the next summary page.
Carriage
Charges:
Carriage will be charged on orders sent by post and will be added to the total.
Carriage charges
are £2.00 for orders up to £9.99 and £3.50 for all orders from £10.00 to
£49.99. Orders over £50.00 are carriage free. Carriage charges are subject to
change at any time.
Assortments:
Many of the
items listed are available in a selection of various designs and/or colours. It
is not always possible to list all of the variations separately. When an item
is listed as ‘Assorted’, this item is not normally available in any specific
variation and you will receive your purchase randomly selected from those
available. The item you receive, although similar, may be different to the one
illustrated. The illustration for assorted items may include more than one of
the variations. Unless marked as otherwise, you will receive only one item and
not all variations shown and the one you receive may or may not be one of the
variations illustrated.
Dispatch: All goods are normally
dispatched within 2 working days of receipt of order, usually next working day.
Over 99% of items listed are available from stock. Any items temporarily out of
stock will normally be sent when available. We reserve the right to send
alternative goods if an item ordered is discontinued or will not be available
for several weeks so long as any replacement item is of equal or greater value
than the item ordered. If no suitable alternative is available, the amount will
be credited to your PayPal account. Please notify us if you have not received
your goods after 14 days from placing your order.
Returns: Any unsuitable items may be
returned within seven days of receipt, in the condition in which they were
received, for a full refund. We are unable to refund the costs of any return
postage. However, items which have been personalised or specifically produced
to the buyers instructions cannot be returned unless received in a damaged or
faulty condition.
Damages: Please notify us of any damages
or errors in a delivery within seven days of receipt of goods but do not return
any faulty items until asked by us to do so.
Governing
Law: All
transactions are covered by the Laws of England and Wales.